Savour ITSM's perfect burger: People, processes and technology
“In this bleak world where technology has become a vital necessity, IT Service Management (ITSM) has become a key tool for many businesses.” It sounds like the introduction to a dystopian novel, doesn’t it? Easy, it’s not like that, today I didn’t get up very like Aldous Huxley. We will rather answer the question: What is ITSM exactly?