Operations | Monitoring | ITSM | DevOps | Cloud

Multi-Cloud - Rise of Hybrid Networks and the Need to Monitor & Secure Them

This model has benefits, but at the same time, it introduces complexity for the IT teams tasked with monitoring and securing IT systems. Existing network monitoring technologies that system admins use with on-premise infrastructure are typically not expandable to include infrastructure and services running on public cloud platforms. This is a problem as you cannot manage and secure what you cannot see.

Top 3 Ways IT Automation Drives Certainty in 2023's Times of Economic Uncertainty

It seems like we can’t escape the burden of uncertainty. From the countless things we were uncertain about during the Covid-19 pandemic to the current state of the economy, financial circumstances and trends, and fear of unemployment. For many of today’s businesses of all sizes, predicting the future might appear nearly impossible. IT teams at the start of the pandemic in 2020 shifted without notice to supporting remote employees.

Everything You Need to Know About Software License Management

Software License Management (SLM) is a critical aspect of IT Asset Management (ITAM). Organizations heavily rely on software applications for their everyday functions. However, grappling with diverse licensing models and meeting compliance requirements requires good organization, knowledge on the matter, and a competent tool. Effective SLM is the way to address this.

The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.

Case Study: Building an Operations Dashboard

Picture a simple E-commerce platform with the following components, each generating logs and metrics. Imagine now the on-call Engineer responsible for this platform, feet up on a Sunday morning watching The Lord of The Rings with a coffee, when suddenly the on-call phone starts to ring! Oh no! It’s a customer phoning, and they report that sometimes, maybe a tenth of the time, the web front end is returning a generic error as they try to complete a workflow.

The Next Evolution of Patch Management: Security Insights Podcast Ep. 13

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.