Operations | Monitoring | ITSM | DevOps | Cloud

This month, I want to address a question I was sent from one of our MSP partners. As a smaller MSP looking to grow, they were wondering what they should focus on first: Marketing and lead gen to fill their sales pipeline? Or strategies to improve their organizational and operational efficiencies? They recognized that both areas are currently a source of weakness for their business.

For new networkers, Spanning Tree Protocol (STP) can be an intimidating topic. Many old-timers speak of spanning-tree in ominous tones, recounting the time when a “spanning-tree loop” brought down the network. Some managers strictly forbid anyone from changing anything related to the spanning tree, fearing a resulting service interruption. Some of the fear surrounding spanning trees is likely based on bad experiences, but some are based on ignorance—at least partly.

Is that a bird’s nest or is it spaghetti? Have you ever asked that question when looking into a IT wiring closet? At some point in your tenure as a network manager, you’ve likely been asked to inventory a network and create a network topology diagram.

The TCP/IP protocol sometimes shows its age. It was invented in an era when networks were very slow and packet loss was high. So one of the main considerations in early protocol design was reliability. The Transmission Control Protocol (TCP) has built-in mechanisms for reliability that include validating a checksum on every packet, as well as detection and retransmission of dropped or out-of-order packets.

In May I mostly took the time to plan out the rest of the year, as well as one big feature to make OnlineOrNot's incident management more realistic.

Today, network operations teams encounter significant hurdles due to shortages of skilled personnel and fragmented toolsets. Despite consolidation efforts, it's common for teams to manage up to 15 different monitoring products. Research suggests that network professionals believe they could potentially resolve 53% of network issues by implementing improved network management tools.