If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.
NiCE has achieved the Microsoft Co-Sell Ready status with its Microsoft 365 Service monitoring solutions for Teams, SharePoint, OneDrive, and Exchange. Microsoft’s global network of internal and partner executives utilizes the Microsoft Co-Sell Ready status to identify Microsoft accredited solutions. Co-Sell Ready partners are a selected group of software vendors meeting Microsoft technical and business standards delivering optimized and secured solutions.
I’ve been leading software teams for more than 20 years and one thing I’ve learned about metrics is that leaders tend to put too much emphasis on engineering metrics alone, without considering the bigger picture. After speaking to a range of engineering industry leaders, and poring over millions of jobs processed from software teams worldwide, we found that the most insightful and relevant metrics fall into three categories: What metrics are meaningful for your team to measure?
Sit down with Ana and Jason for this week's show with Leonardo (Leo) Murillo, principal partner solutions architect at Weaveworks, and former DJ, who joins us from Costa Rica. Leo shares his take on GitOps, offers a lot of excellent resources to check out, and shares his thoughts on automating reliability. He also defines how to account for the “DJ variable” and “party parameters” alongside some fun anecdotes on DevOps.
