On Monday September 28 a multi-hour global Microsoft 365 outage brought down Teams, Office 365 and Outlook leaving many people disconnected. While Microsoft outages are rare, there are a range of possible issues on your network and in your user’s environment that can cause service issues at any time. Knowing quickly when these are happening, and what’s causing them is key to keeping users productive on Microsoft 365.
Legacy generations of networks have predominately provided services with best-effort delivery. While this has worked for voice, text and best- effort broadband services, end users are hampered with buffering, delays, and drops as the demand for feature-rich services continues to grow.