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CX Trends 2026: How AI Reads Emotions, and Why 92% Still Want Humans When Things Go Wrong
By 2029, AI will autonomously handle 80% of customer interactions. That leaves your human agents handling only the remaining 20% the complex, emotionally charged moments that determine whether customers stay or leave. You're building a Ferrari for highway driving while your emergency braking system still relies on hope and 2019 escalation protocols.
AI Search Technologies and the Future of Intelligent Information Retrieval
The transformative power of artificial intelligence (AI) is evident across a multitude of sectors, none more so than in AI search technologies, a pivotal advancement reshaping the future of internet navigation and information retrieval.
DraftOut: Bypassing AI Detection in Modern Academia
Students today often face the pressure of producing high-quality academic writing quickly. They want speed, efficiency, and clear results, but many AI-generated drafts are immediately flagged by detection tools like Turnitin safety or bypass GPTZero. These detectors are designed to identify repetitive patterns, formulaic phrasing, and lack of nuanced reasoning, common in generic AI outputs.
7 Best UK VoIP Providers Reviewed 2026
Business phone systems have changed fast over the years and with the UKS PSTN switch off looming, VoIP is no longer a nice to have but an essential for a business. The best VoIP providers don't just replace landlines, but they deliver smarter caller handling with CRM integration and Ai-powered features. On top of all of that, you'll get rock solid reliability at the same time.
API Testing Tools Best Practices Guide
Today’s software testing trends show the growing demand for more efficient and automated API testing. Manual testing is not only time-intensive for internal testing teams, it can also lead to poor customer experiences. When manual testing processes cannot proactively discover issues, your customers may inevitably be the ones finding them. Many of the current test automation solutions today focus on the UI, while most API-level testing is still done manually.
TraceExporter for VS Code
Percepio TraceExporter for VS Code makes it easy to export Percepio TraceRecorder snapshots during your debug session and open them directly in Percepio Tracealyzer. This is applicable for embedded systems based on Zephyr, FreeRTOS, SafeRTOS, Cesium, ThreadX or PX5, or using TraceRecorder’s “Bare Metal” option. The extension is currently provided in a Beta version as a downloadable.vsix file.
How we built Grafana Assistant - a conversation about AI development for observability
This conversation with Grafana Labs engineers, Mat Ryer, Cyril Tovena and Sven Großmann, dives deep into the engineering behind Grafana Assistant, exploring how agentic AI is transforming the observability landscape. From hackathon origins to sophisticated backend agents, the team shares candid lessons on building, scaling, and refining AI tools for engineers.
How eBPF Improves Open Source Observability
Try it open source on your system. Learn how tools can make gathering and making sense of observability data instant and painless with co-founder Peter Zaitsev.