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Why companies migrate from OSS to Grafana Cloud for metrics management
In 2022, we introduced Grafana Mimir, the most scalable and performant open source time series database in the world. And since its launch, we’ve been busy, increasing Mimir’s scale, making it easier to get started, and boosting query performance. But even with these advancements, we understand the challenges that can come with a self-hosted and self-managed OSS tool.
Device Enrollment & 4 Common Methods
Device enrollment is a key feature of mobile device management (MDM) software and also the starting process to use it. Learn all about MDM enrollment methods in this video.
Micrometer: The Gold Standard in Observability
In the dynamic realm of observability frameworks, one name stands out as the unspoken gold standard with the ability to guide developers through the intricacies of monitoring and data collection. Let’s look at the heart of open-source technologies and uncover the essence of a tool that has become the industry's beacon of excellence.
How to Leverage Generative AI in IT Operations
Although Generative AI traces its origins to the earliest machine learning models in the 1950s, its popularity and usage has accelerated exponentially over the past year after OpenAI issued the first public release of its ChatGPT (generated pre-trained transformer) AI chatbot in December 2022. Generative AI holds the potential to transform many professions including IT operations.
AI on-prem: what should you know?
Organisations are reshaping their digital strategies, and AI is at the heart of these changes, with many projects now ready to run in production. Enterprises often start these AI projects on the public cloud because of the ability to minimise the hardware burden. However, as initiatives scale, organisations often look to migrate the workloads on-prem for reasons including costs, digital sovereignty or compliance requirements.
Generative AI: The latest example of systems of insight
It’s safe to say that Generative AI and the launch of GPT4 caused the most excitement – and fear – in technology in 2023. It’s not surprising with its possible areas of application and ease of use. Even schoolchildren are using it!
How to Make Sure You're Offering Great Online Customer Service in 2024
Just like every other year before it, 2024 will see exceptional customer service as a need rather than a luxury. When it comes to the online space, expectations are higher than ever before. Businesses will need to adjust their tactics to guarantee a smooth and enjoyable client experience as customer expectations grow and change along with digital advancements. Here are just a few ideas to help you improve your online customer service and make a lasting impact on your audience.
Question Time: GenAI for Customer Experiences | ServiceNow
Yes, generative AI is a BIG deal. Brian Solis, head of global innovation at ServiceNow, shares how every organization is going to have to reimagine their business for an AI-first world. Plus, get some practical examples of how AI can improve the customer experience (like giving people what they want before they even know they want it!). Take Brian’s advice and allow your curiosity to run wild — reply in the comments with creative ways you plan to use #GenAI.
Question Time: GenAI for Developing on the Now Platform | ServiceNow
Sometimes you have to see it to believe it. That was the case for Tom Freeman, a self-proclaimed generative AI skeptic and director of technical marketing here at ServiceNow. Tom sits down to answer questions about how genAI will impact developing on the Now Platform, the value of our large language model, and what’s coming next in this space. See it to believe it.