In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

In this episode, we will walk you through:
👉 Creating custom incident templates and providing role-based access to them.
👉 Designing and associating life cycles to specific incident templates.
👉 Organizing and managing the knowledge base articles across various titles.
👉 Implementing a simple yet powerful problem management practice.
👉 And more.

At the end of the episode, you'll be able to strengthen your incident management practices with custom templates, life cycles, relevant knowledge base articles, solutions, and problem management best practices.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features

👉 Watch the entire Masterclass Season 2023 here at https://mnge.it/mc-2023
👉 Watch the entire Masterclass Season 2022 here at https://mnge.it/mc-2022

Useful resources

👉 The definitive guide to incident management - https://mnge.it/tLU
👉 A comprehensive guide to IT problem management - https://mnge.it/yRx
👉 A comprehensive guide on knowledge management in IT - https://mnge.it/hlV
👉 Difference between Incident, Problem, Change and Asset management - https://mnge.it/pRD
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - https://mnge.it/Tha
👉 Best practices for implementing knowledge management - https://mnge.it/dVY
👉 Knowledge management KPIs and metrics - https://mnge.it/Wy2
👉 How to build an effective help desk knowledge base - https://mnge.it/XHC
👉 What is service request management? - https://mnge.it/ctM
👉 Optimize your service request template - https://mnge.it/SR-template
👉 Download self-service template - https://mnge.it/SS-template
👉 MTBF vs MTTF vs MTTR - https://mnge.it/aFy
👉 7 steps to build an effective service catalog - https://mnge.it/MkS

For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here http://bit.ly/me_yt

Follow us on social:

👉 LinkedIn: https://www.linkedin.com/company/manageengine-it-service-management
👉 Twitter: https://twitter.com/ME_ITSM
👉 Facebook: https://www.facebook.com/servicedeskplus/
👉 Instagram: https://www.instagram.com/servicedeskplus/