Whether you're spending the holidays far or near, with peers, colleagues or those you hold dear, let’s spread joy and make memories that last, ‘cause the season’s what you make it! Through this fun original, composed and performed by our folks across ManageEngine’s global offices, we wish you a season full of good cheer, laughter, and a little bit of magic. Happy holidays!

Learn how to utilize the latest features and enhancements and connect with our product experts in the "Ask Me Anything" (AMA) segment featuring.

Learn how to utilize the latest features and enhancements and connect with our product experts in the "Ask Me Anything" (AMA) segment featuring Vishnu Priya Kumaresh, global head of customer success and product support.

Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.

The modern IT landscape demands deeper insights, faster responses, and intelligent automation to stay competitive. At the core of this evolution is Analytics Plus 6.0, the latest version of ManageEngine's flagship IT analytics solution. From AI-powered contextual recommendations to complex analyses powered by no-code ML, Analytics Plus 6.0 delivers groundbreaking features that automate, optimize, and supercharge your decisions and operations at every level of IT management.

In this webinar, we explored how integrating OpManager with ServiceDesk Plus transforms IT service management by addressing key areas.

From enhancing asset tracking with custom barcode and QR code labels to integrating ServiceDesk Plus with your Microsoft ecosystem, our product experts delve into how you can elevate your service delivery processes.

Often the first point of contact for victims, the IT service desk is uniquely positioned to identify, prevent, and even mitigate cyberthreats before they escalate. By implementing proactive ITSM strategies, organizations can transform their service desk into the frontline defense that protects the entire IT infrastructure from critical threats and vulnerabilities.

In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

Explore the essential MSP capabilities to manage all key aspects of your day-to-day MSP operations.