Watch this webinar to learn how your service desk could be your best technology coach, and about:

1. What does your customer want?
2. IT and customers
3. Leaders—what do you know (really)?
4. Why do you need a coach?
5. What does the service desk do?
6. Importance of the service desk

Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else!

Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

In this webinar, Daniel provides actionable insights on customer needs, IT and the customer, and talks about the importance of the service desk.

To watch free thought leadership videos and ITSM webinars from industry experts, visit here https://mnge.it/watch-now

Watch more ITIL/ITSM related videos from industry experts:

Effective IT services in post-pandemic work models from Vawns Murphy - https://youtu.be/Zg4EmobD_zI
ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - https://youtu.be/GxikUxNRs8M
Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI
7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A
Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI
Building the IT management of the future - https://youtu.be/RgxaQUQf8EA
How IT service desks can better prepare for the GDPR - https://youtu.be/2cfDZeLq7z0
Technology trends and their impact on IT management - https://youtu.be/17_CdHfGfjg

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