Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

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Useful resources

Guide: A comprehensive guide on change management in ITIL - https://mnge.it/RnB
Blog: What is Change Advisory Board (CAB)? - https://mnge.it/bLi
Guide: Incident vs problem vs change vs asset - https://mnge.it/ZTX
Guide: The definitive guide to ITIL incident management - https://mnge.it/tLU
Guide: Feature checklist for IT incident management software - https://mnge.it/aot
Guide: Top 10 incident management KPIs - https://mnge.it/vme
Guide: Incident vs problem vs change vs asset - https://mnge.it/ZTX
Guide: A comprehensive guide on major incident management in ITIL - https://mnge.it/KFi
Blog: What is incident response? - https://mnge.it/8L9

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