In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

For more information on ServiceDesk Plus, visit http://bit.ly/about-servicedesk-plus

Useful resources

Guide: A comprehensive guide on change management in ITIL - https://mnge.it/RnB
Blog: What is Change Advisory Board (CAB)? - https://mnge.it/bLi
Guide: Incident vs problem vs change vs asset - https://mnge.it/ZTX
Guide: The definitive guide to ITIL incident management - https://mnge.it/tLU
Guide: Feature checklist for IT incident management software - https://mnge.it/aot
Guide: Top 10 incident management KPIs - https://mnge.it/vme
Guide: Incident vs problem vs change vs asset - https://mnge.it/ZTX
Guide: A comprehensive guide on major incident management in ITIL - https://mnge.it/KFi
Blog: What is incident response? - https://mnge.it/8L9

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