Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.

👉 For more information on ServiceDesk Plus, visit http://bit.ly/about-servicedesk-plus

Useful resources

👉 MTBF vs MTTF vs MTTR - https://mnge.it/aFy
👉 What is the role of an incident commander? - https://mnge.it/BbX
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - https://mnge.it/Tha
👉 Incident vs problem vs change vs asset - https://mnge.it/ZTX
👉 What is incident response? - https://mnge.it/8L9
👉 What is service request management? - https://mnge.it/ctM
👉 Problem management best practices - https://mnge.it/L78
👉 Reactive problem management vs proactive problem management - https://mnge.it/MFN
👉 What is Change Advisory Board (CAB)? - https://mnge.it/bLi
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 What is CMDB? - https://mnge.it/z7k

👉 For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here http://bit.ly/me_yt

Follow us on social:

👉 Twitter: https://twitter.com/ME_ITSM
👉 Facebook: https://www.facebook.com/servicedeskplus/
👉 LinkedIn: https://www.linkedin.com/company/manageengine-it-service-management
👉 Instagram: https://www.instagram.com/servicedeskplus/

#ServiceDeskPlus_Cloud #Masterclass2022