Why Is Your IT Ticket Deflection Rate So Low?

Adding agents to handle rising ticket volume treats the symptom. Deflection asks why those tickets reach an agent at all.

#ticketdeflection #selfserviceportal #servicedeskautomation #ticketvolume #ITsupport #MotadataServiceOps

🎯 In this video, you'll learn:

0:00 Why Is Your IT Ticket Deflection Rate So Low?

0:10 Why the usual fix fails?

0:19 What is causing it?

0:48 What a better approach looks like?

1:06 See how Motadata approaches it?

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