It’s rare to find a business today that doesn’t rely on digital technologies and services. Retail is one example: Whether customers are buying online or in store, completing a transaction requires a website or point-of-sale system. The entire supply chain relies on IT services to deliver goods on time, to the right locations, and just like any company today, every department —from development and marketing, to HR and business services—has a critical tech stack.

It's official and you're the first to know – Opsgenie is the newest member of the Atlassian family! Our commitment to you has always been that we'll provide the world's best alerting and incident management solution, coupled with outstanding customer service. That doesn't change. But we're excited to bring you even more – a fresh new logo, new plans, and much lower pricing.

Voices wield power. Staying silent is not an option. We must speak up and honor those who do. October is National Domestic Violence Awareness Month, when communities come together to support victims and survivors of domestic abuse across the world. Earlier this month, SisterDuty, one of PagerDuty’s Employee Resource Groups (ERG), led a campaign to build toiletry kits and raise funds to benefit Casa de las Madres, which offers shelter and support to those at risk of abuse.

ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to an effective understanding of this structure is ensuring rapid resolution of IT issues.