The latest News and Information on IT Service Management, Service Desk and related technologies.
Ivanti Cloud Service Appliance (CSA) 4.6 is now available for customers to download. Like our previous CSA 4.5 release, this CSA 4.6 release addresses the situation where CentOS has announced an EOL (or change) to the CentOS 8 operating system that we are using. As a result of this, we have adjusted and built CSA 4.6 on CentOS 7, which should provide us with a stable OS platform into the future.
ServiceNow’s 6,900 customers have pretty big expectations of what ServiceNow needs to deliver to help them achieve their business goals—from more engaging employee experiences to boosted customer loyalty and increased agility, productivity, and efficiency. We aim to meet those expectations by practicing what we preach.
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
