Our ‘Global Microsoft Teams Performance Trends’ report revealed some very interesting facts about enterprise usage of Teams. Using insight drawn from hundreds of thousands of Teams users, we’ve figured out the issues that plague certain regions. Don’t worry, we haven’t just filed that under “important stuff for later”, we’ve created an action plan for your organization you use to make its Teams performance much better. Let’s dive straight in.

In the fast-paced landscape of modern workplaces, efficient communication and collaboration are paramount for success. Microsoft Teams has emerged as a cornerstone tool for many organizations. However, persistent and often unseen performance issues such as poor audio or video quality can stifle productivity and have a negative impact on the customer experience. Optimizing Microsoft Teams will allow you to use the platform to its peak performance for maximum productivity.

In today’s digital age, seamless communication is the lifeblood of every successful business. For revenue-driven teams, mastering Teams performance is central to collaboration, client interaction, and overall operational efficiency. In fact, a recent report published by research firm EMA found that sales personnel use Microsoft Teams more than 5 hours per day on average, and 49% said that Teams has a direct impact on customer service & revenue.

Did Microsoft Teams chat seem a little quieter on Friday, January 26th? Maybe messages seemed to be coming in choppily or delayed – possibly some issues logging into Teams. It wasn’t a coincidence, Microsoft Teams started experiencing issues earlier in the day and at 11:45 a.m. ET issued incident TM710344 with the following message on X – formerly known as Twitter.

Judging by the tweet storm (or is that called an X storm now?), productivity in corporate North America took a big hit as the week ended. Microsoft Teams had an issue that was “impacting multiple Microsoft Teams features”. Users reported problems of: messages not posting, inability to access files, and interrupted workflows.

As a business leader, you know the power of seamless digital communication. In today’s fast-paced landscape, Microsoft Teams has become the backbone of collaboration, client interaction, and overall efficiency. But when Teams falter, the consequences can be dire. It can erode your revenue streams and dull your competitive edge. That is why overcoming Teams performance challenges is essential for your organization’s success.

In today’s quickly changing modern workplace, digital collaboration tools are incredibly important. Microsoft Teams, a cornerstone of Microsoft 365, has become a pivotal platform for communication and collaboration, especially in the age of remote work. However, as IT managers navigate the complex terrain of ensuring seamless connectivity and productivity, a hidden challenge often lurks beneath the surface – the substantial challenge of Microsoft Teams performance.

Microsoft Teams is a key tool for collaboration in the modern workplace, connecting with other Microsoft 365 apps. When many businesses moved to a mix of remote and in-person work, 45.5% said Microsoft Teams performance became much more important. Additionally, 43% of businesses that use Teams rated it as strategic to their daily operations.

Do you have much experience using the Call Quality Dashboard (CQD)? Does your team go on about it being a ‘good starting point’? Do you even know what the CQD does? Fear not. If you answered ‘no’ to any of those questions, we’re going to fill you in with all the details that matter and give you some additional direction on how to get the most out of them. The bottom line is they’re a good starting point, but a long way from being a proactive performance solution.

C-suiter, VP’er, or anyone who’s top of the pile in an enterprise faces inherent pressure that comes part and parcel with the role that they’re taking on. Many of the pressures can’t be overcome, it’s simply the nature of the beast. But dealing with technical issues in their day-to-day life is one of their biggest gripes, because it always feels like a problem that should be solved – not one needing to be dealt with again and again.