By recognizing that hazards, including severe weather events, are unpredictable and cannot be completely prevented, emergency managers can instead focus their efforts on promoting a resilient organization. A community is resilient when it can recover from a disaster or other stressor and get back on its feet as quickly as possible. There are many best practices for emergency managers to prepare for severe weather events such as hurricanes, floods, tornadoes, wildfires, and other risks.

Everbridge partner Atos, a global leader in cloud and the digital workplace, recently published an interesting take on the future of work and how new technology trends will impact businesses and employees alike, now and in years to come. The company suggests that the combination of 5G and technologically augmented humans will drive some of the most significant changes in the way we work.

To be successful in a technologically advanced world, you must continually improve your digital services to meet changing customer expectations. However, sometimes rapid changes can cause problems – and you don’t want to be caught on your back foot when it happens.

Organizations with a global reach often require employees to travel near and far. Now more than ever, businesses have a duty of care to ensure the safety, well-being, and security of their workforce, no matter the destination. To ensure traveling employees are kept safe, organizations must prepare their people for potential risks and keep them informed throughout their journey, providing further assistance and care if needed.

For years, Artificial Intelligence for IT Operations (AIOps) applications have helped organizations streamline and improve their IT processes for better business results. But today, with rising disruptions and BCG research noting that 70% of digital transformations fail, these incidence response applications alone are no longer enough to maintain digital service uptime and ensure customer satisfaction.

There has been a tremendous amount of change around public safety over the last few years, especially regarding 911. Keeping up with Next-Generation 911 technology (NG911) and the wealth of information can certainly be overwhelming. To make matters worse, emergency callers are more mobile than ever before.

Almost 70 percent of leaders have dealt with a corporate crisis in the last five years, PricewaterhouseCoopers (PwC) found in its 2019 Global Crisis Survey. And, according to management consultancy McKinsey, between 2010 and 2017, the name of a Forbes-recognized top 100 company appeared in headlines together with the word “crisis” 80 percent more often than in the previous decade — and those are just the organizations that made the news.

We are excited to announce that xMatters, an Everbridge company, outperformed PagerDuty in a recent GigaOm benchmark report! The report took a deep dive into the features and functionality of the xMatters and PagerDuty platforms in a comprehensive head-to-head study based on tests conducted on both platforms.

Severe weather puts millions in harm’s way each year. By 2050, severe weather and climate-related events could displace 1.2 billion people across the globe, putting communities and the businesses they support at risk. As severe weather continues to threaten more people and cause greater harm, building resilience against natural hazards and climate threats is paramount: the time for governments and enterprises to act is now.

One of the biggest roadblocks to providing consistently excellent customer experience is a breakdown of communication between customer support and technical teams. Too often support teams are left out of the loop when it comes to detailed incident information. When customers experience an incident and call support, they expect status updates immediately. But without access to the right information, representatives are left guessing at best and providing incorrect answers at worst.