As the world moves towards sustainability, IT operations and digital workspaces are becoming critical in achieving corporate sustainability goals. The digital transformation of businesses—especially in light of hybrid and remote working models—has increased the demand for IT infrastructure, which in turn raises concerns about energy consumption, carbon emissions, and environmental impact.

Workload management is ubiquitous when it comes to automating critical business processes. With time, workload management as a technology is going through a gradual evolution, from ‘just automation’ to an orchestrator of intelligent automation. This necessitates a layer of observability and intelligence to facilitate the move from workload automation to workload management.

Enterprises are yet to hit a sweet spot with their IT infrastructure monitoring. Despite investing thousands of dollars and getting a bunch of monitoring tools, it is almost always true that the customer catches the issue before the monitoring tool does. In today’s time, teams are looking at more than just monitoring tools. In fact, they want a system that can detect and resolve the issue in the same platform without any delays or intervention.

In today’s dynamic IT environment, effective Digital Workspace Management and Digital Experience Monitoring (DEM) are critical for maintaining operational efficiency and optimizing Digital Employee Experience. For IT Operations and Service Desk teams, navigating the complexities of hybrid work environment and ensuring seamless service delivery is challenging now more than ever.

In the ever-evolving landscape of business functions, GenAI (Generative Artificial Intelligence) has emerged as a transformative force. From streamlining operations to enhancing decision-making processes, GenAI is making waves across various sectors. Procurement, a critical aspect of business operations, is not immune to this wave of innovation.

In all my blog posts so far, I have been providing suggestions on how to expedite your AI adoption journey. I believe it is now time to describe what we are doing here at Digitate: Helping enterprises to become a ticketless business. Even though this is the same adoption journey that I have been describing, it has a different perspective; I’m turning my focus “lens” from outward to inward.

In our ongoing series of blogs “Unravelling the AI mystery” Digitate continues to explore advances in AI and our experiences in turning AI and GenAI theory into practice. The blogs are intended to enlighten you as well as provide perspective into how Digitate solutions are built.

In our ongoing series of blogs “Unravelling the AI mystery” Digitate continues to explore advances in AI and our experiences in turning AI and GenAI theory into practice. The blogs are intended to enlighten you as well as provide perspective into how Digitate solutions are built.