Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.

Developers are the kingmakers. Millions of decisions made by tens of thousands of developers are ultimately responsible for the triumph or tragedy of IT. Developers for commercial vendors, open-source projects, cloud and software as a service (SaaS) solutions, managed service providers (MSPs), and internal teams make most technology decisions far upstream from IT pros. This essentially defines ops’ role as the crew who finds a way to make washing machines fly in formation.

Most of us have encountered a situation like the following at some point in our careers: something either isn’t working right or could be working better. You’ve been through the process to understand the problem and identify solutions. (Check out my blog post “4 Steps to Efficiently Solve Problems” if you’re still working on understanding the problem.) Now it’s time to pick a solution—and you can’t get stakeholders to agree on one.

As software gets more complex, so do software builds. With applications being composed of multiple services — often developed by separate teams — it can be challenging to automate a unified continuous integration process. JFrog Pipelines is unique among DevOps CI/CD solutions in empowering developers to create highly complex DevOps Pipeline workflows. Pipelines can be defined with multiple paths, trigger points and trigger types.

Cloud MSPs or managed service providers are great at helping companies properly leverage the public cloud, typically handling cloud strategy, implementation and day-to-day operations for their customers. However, when it comes to things like customizable billing, analyzing cloud spend per customer, optimizing cost and increasing profit margins, MSPs are over-burdened with complex, manual processes.

Implementing any IT project requires time, planning, and effort and AIOps probably requires even more planning and stakeholder involvement, because of the breadth of coverage and potential to bring profits to multiple IT domains/functions (ex: ITOps/ITSM/NOCOps). Customers have high expectations from AIOps, but, even after taking such major projects, most AIOps vendors are only able to support a few core AIOps use cases, which severely limits the utility and potential of AIOps.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about DataOps, an interesting methodology that can help organizations fast-track their data analytics operations.

Docker is a platform for developers and sysadmins to develop, deploy, and run applications using containers. Docker is also referred to as an application packaging tool. This means that enabled applications can be configured and packaged into a Docker image that can be used to spawn Docker containers that run instances of the application. It provides many benefits including runtime environment isolation, consistency via code, and portability.

We are delighted to announce that SquaredUp 5.1 is now available! With this latest update, we are introducing new integrations and visualizations that extend the picture of your business services and applications by unlocking even more of your data that is trapped within silos. You can now get insights on your enterprise applications from any angle! These features are available in all our products, including our newest product Dashboard Server.