The use of AI in recruiting, especially AI interviewing, is changing how businesses recruit with cost, efficiency, and quality challenges being met by AI. AI candidate screening allows hiring managers to speed up time-to-hire and reduce overall hiring cost.

Dealing with repetitive customer calls can quickly drain customer support teams. These repeated issues drive up expenses, leave customers dissatisfied, and push your team to its limits. When calls take too long or unresolved problems keep coming back, things spiral fast. How can you ensure your team resolves issues on the first try while maintaining quality and morale? This article provides key strategies to enhance training for your team. Using tools like call center quality management software, you can reduce repetitive calls, increase efficiency, and create a better customer experience.