Icinga Camp Berlin and New York were a blast – thank you everyone for joining! The archive for both is now online including slides and recordings.

Computer programs that talk to people aren’t new. The natural language processing program ELIZA , which played the role of a digital psychologist, first debuted way back in 1966. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in.

Imagine the following scenario: A critical incident hits. You have a few different teams on it throughout the company. Managers and other stakeholders need to be updated every thirty minutes. But the biggest issue is that you need to engage with external service providers. You need your communication provider and hosting service to check on their side and report back. You want a consultant in the picture and an external help desk service might be involved as well.

One of the most obvious effects of the digital age is the unprecedented advancements in technology. Thirty years back, driverless cars, missions to Mars, and AI-powered robots were pure science fiction. Today, all these things are close to being an everyday reality. And speaking of unparalleled innovations, who would’ve thought that the day would come when all the devices around us—from mobile devices to sensors and appliances—could exchange information amongst themselves.

We’re happy to announce the release of Pinpoint v1.7.2.

Unbundling of NiCE license purchase and NiCE support purchase. To be able to plan software budgets easier and more precisely, reseller partners have been asking for a separation between capital costs (CAPEX) and operational costs (OPEX). We listened and are introducing the separation of license price from support price for easier total expenditure calculation for your customers.

DevOps teams use a number of monitoring, project management, log management, and other IT management tools to receive alerts when something’s up. While this helps IT teams keep their system up and running at all times, the content of the alerts sent by some applications might not be relevant or insightful to the technicians who work on those issues. Now, with the Alarm Modifier feature, you can add new fields to an alarm, modify existing fields, rename fields, or remove them altogether.

This is a minor release to change some of the wordings in PushMon notifications.

With WordPress powering over 30% of the internet and a plugin ecosystem that allows anyone to write software which will execute code on your server, it’s no wonder that it’s become a popular target for hackers. As part of our Vulnerability Scanning service – which already checks for thousands of known software and configuration vulnerabilities for all major software products and operating systems – we now also test over 10,000 known WordPress vulnerabilities.

Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration.