As the person on the front lines, you know that providing the best service possible can be what makes your ITSM organization succeed. Every day, you work to build the relationships that help your organization create value for end-users. However, when you have inefficient processes, you end up having to be the person responding to an upset user.

This article highlights the main benefits, including the ability for users to generate service tickets directly within Microsoft Teams, leading to streamlined workflows and faster response times.

It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt intentions. However, if you are a networking professional, we have the good news. You can ace your job as well as carve out the ‘me’ time to pursue your 2024 resolutions.

Log monitoring has become crucial nowadays as more than 90% of organizations use cloud services, containers, and other technologies to stay ahead of their competitors. This excessive adaption of the latest technologies and services is great for businesses but it also makes everything a bit more complex. Consequently, the volume, velocity, and diversity of logs rise exponentially as a result of this complexity.

Artificial Intelligence (AI) is increasingly becoming integral in the tech landscape, transforming virtual assistants and self-remediating software to enhance user experiences and propel IT automation in the workplace. Most of the tech workforce embraces AI, recognizing the potential advancements and business improvements it brings. In the workplace, smart technology aims to support and elevate the employee experience, not to replace human workers.

The Software as a Service (SaaS) sprawl is a major component of shadow IT. Left unchecked, it can cause duplication, confusion, rework, and risks to your organization's security and compliance obligations. A recent study by Gartner predicts that over 65% of spending on application software by 2025 will be for SaaS services. So, it’s particularly important to learn how to avoid the proliferation of these apps escaping your control.

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of businesses. Of course, there are several moving parts to this type of MSP differentiation.

Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.

Hardware warranty checks are very simple since vendors typically offer a way to recognize the device and verify it on their website automatically – that is, if you only have one warranty to review. If, let’s say, you need to run an IBM warranty lookup for a bunch of laptops, the process becomes complex and time-consuming. You’d have to turn on each computer, browse the vendor’s website, and then copy that information to add it manually to your IT inventory.