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2018 in review - early days of Dashbird

What a year! It started with just me and Mikk, hacking away at our homes with an MVP and a handful of customers. Now, Dashbird is a team of 6 people with a lot of customers, global investors and a vision for the future. Looking back at the year, we’ve had a lot of wins and also our fair share of failures/learning experiences. I’m very excited for the upcoming year, but before we get into that, let’s look back at the year that just ended.

OpsRamp Receives Integration Certification From ServiceNow

OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.

Do These Things in Your First 30 Days as an MSP Service Desk Manager

A new year means an opportunity to start fresh. Whether you’re determined to succeed in a new service desk manager job or you’re looking to improve your game in an existing role, it’s always good to get some tips from those who’ve been there and done that. Here are eight tips from experienced service desk managers to help you make the most of your fresh start and flourish at your MSP.

Digital Workplace Predictions for 2019

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?