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Proactive ITSM: Staying Ahead of The Curve

Although technology continues to evolve, the processes that support Information Technology Service Management (ITSM) have remained relatively unchanged for several decades. One of the main challenges to delivering high-quality IT services in this long-established approach is reactivity – that is, focusing on incident management as a means to resolve something that should never have happened in the first place.

5 Steps to Prepare Your Web Infrastructure for 2019

At least 10 major data breaches occurred in 2018 including Facebook, Google Plus, WordPress, and healthcare sectors. The surge in breaches proves we need to do a better job detecting foul play. User data and our own IP are crucial assets to safeguard in this environment. We also observed major downtime incidents from companies like Facebook and Microsoft.

Running LogicMonitor API Scripts in AWS Lambda

Sometimes it's necessary to run a maintenance API script in your LogicMonitor portal. For example, I move decommissioned devices into a specific folder because I no longer want to receive any alerts on these devices. An API script helps automate the process by running once a day to disable alerts on any new devices added to this folder.

Monitoring errors in Xamarin apps

Xamarin is based on Mono, the open source implementation of Microsoft's .NET Standard. It allows us to create apps that easily run in multiple devices like phones and smart watches. It solves the difficulties many developers face when they’re developing cross-platform apps like different coding languages and UI paradigms. With Xamarin, you can use C# as a single language for iOS, Android, and Universal Windows apps.

Domain Blacklists: How to Check and Remove Your Site

Are website visitors experiencing problems with accessing your website or email? Your domain may be blacklisted. If your website isn’t available, blacklists can wreak havoc on your web traffic potentially resulting in lost revenue. It’s crucial to remedy the problem immediately. Uptime.com includes a Domain Blacklist Check to continually monitor your site for issues.