Throughout the world, the business and service sectors thrive on the best customer service management practices to ensure customer retention, boost customer sentiments to increase the profitability and branding of their business. But amidst the emerging technological advances, AI (Artificial Intelligence), as it is well known, is turning the table for businesses in winning the game of gaining customer trust and loyalty.

How do you ensure a customer experience (CX) that leaves both participants of a conversation not just satisfied, but elated afterwards? And how do you do that, thousands of times over the course of a day and millions of times a year?

Useful AWS hacks and tricks that will save you time and money. If you work a lot with AWS, you probably realized that literally, everything on AWS is an API call; hence everything can be automated. This article will discuss several tricks that will save you time when performing everyday tasks in the AWS cloud. Make sure to read till the end. The most interesting one is listed at the very end 😉

Alibaba Cloud is an important partner to us here at Elastic. We officially started our collaboration and strategic partnership with Alibaba Cloud back in 2017, when we announced the Alibaba Cloud Elasticsearch service. Since then, we’ve seen rapid adoption and growth of the service, which now supports more than 10 petabytes of data.

Like a lot of SaaS companies, the CloudZero engineering team uses our own product — or as many would say, we “eat our own dog food” and “drink our own champagne”. So, when we built and released our cost per customer functionality last year, it was only natural that we were our own guinea pigs.

Though government agencies continue to move to the cloud to accelerate their digital transformation plans, the majority have embraced a hybrid IT environment. This mix of on-premises and cloud implementations highlights the need for comprehensive, full-stack visibility across the entire hybrid IT environment. Without a broad view, agencies may not be able to see their cloud environment as clearly as they see what’s in the data center.

Migrating to cloud infrastructure is one of the most critical requirements for modern enterprises to ensure long-term sustainability. Initially, there was a general apprehension about adopting cloud technology and developing a cloud migration strategy; certain aspects like security and resilience were concerns. But today, with increasing technological advancements and familiarity, there is not an iota of doubt that the advantages of adopting cloud technology have far outnumbered the few drawbacks.

In previous installments of my “Securing Azure SQL Database” series, I covered Azure SQL Database firewall rules and private endpoints—the first of which is a way to help reduce the public exposure of your database endpoint and the second being a means to remove all public access if necessary. Each option has unique benefits, and some scenarios might call for a mix of the two options.

Today, much of our online world is powered by cloud computing, and Amazon Web Services offers an amazing depth and breadth of available services. However, most of the time it starts with Amazon Elastic Compute Cloud, EC2. EC2 is powered by virtual servers called instances and allows users to provision scalable compute capacity as desired. This means no server hardware investment and the ability to scale up or down in response to demand (thus elastic).

One of the most important things SaaS companies need to think about in order to be successful is financial modeling. To succeed in the increasingly competitive SaaS space, finance teams need to carefully consider a wide variety of KPIs and find ways to effectively manage both present and future cash flows. Cash flows and liquidity are two of the most common challenges faced in this industry — if effectively addressed, your company can position itself for long-term success.