Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client.
451 Research Senior Analyst Nancy Gohring and Moogsoft EMEA CTO Will Cappelli outlined market opportunities and challenges during their instructive webinar “AIOps Predictions 2020.”
Can you trust AIOps tools not to make mistakes? Is there an implementation standard for AIOps? What’s the risk of not adopting AIOps?
This article originally appeared in Jaxcenter. Canary deployments are a commonly-used DevOps practice for staggered rollouts, sending small updates to groups in order to catch and fix issues. Ultimately, experimenting with DevOps practices such as canary deployments can help IT (and IT operations) bridge the gap with the business and deliver more value, faster.
While cloud adoption in general has been on the rise, the migration of business-critical legacy application workloads to the cloud has been relatively cautious. Apart from financial risk, the primary reason for this precaution is the inherent risk to business operations. Customers who venture into application refactoring have broadly two options...
I’d like to take a moment to point out some of my favorite things that have come across my Twitter timeline in the last week, if you’d like to see more follow Stackery on twitter!
I’ve built a lot of InfluxDB servers in my time here, and I’ve built some pretty esoteric ones at that, but I think I’ve finally pulled off what can only be described as the World’s Smallest InfluxDB Server! Back in the summer of 2019, I saw a project on CrowdSupply.com for something called the ‘Giant Board’. It looked really, really cool! A complete Single Board Computer (SBC) that ran Linux, all in a Feather form factor. I immediately backed it!
In our previous blog post we discussed the challenges with relying on external servers for downloading pre-build tools such as Curl, CLI, wget, Maven, Gradle, npm and others. We discussed how they can sometimes cause stability issues, also called “Environmental Issues”, that will break the build.
Monitoring your application from end to end is important for ensuring that core functionalities work as designed. Datadog’s browser tests help you verify that key user workflows—such as signing up for a new account—are consistent across devices and locations. Within these workflows, email often plays a key role in onboarding users and providing customers with important information about their accounts and application activity, such as profile changes and order confirmations.
