How to Assess Your IT Operations Discovery to Resolution Pipeline
The 2020 State of the Cloud Report finds that 60% of enterprises will increase their cloud infrastructure usage due to Covid-19. Hybrid infrastructure adoption creates new management challenges for IT operations teams which are further exacerbated by shrinking technology budgets and staff skill shortages. Gartner predicts that 40% of IT operations teams will deploy AI-augmented automation by 2023 to keep up with customer expectations and changing business models.