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HBO's "Chernobyl": Is there a lesson here for IT incident management?

I’m a big fan of historical TV dramas and last week I finished watching the stunning and shattering HBO TV miniseries about the 1986 Chernobyl disaster. As a monitoring expert and a product manager, I have visited dozens of IT operations centers, control rooms and NOCs, so I couldn’t help but compare them to the Chernobyl control room scenes in the show.

API Gateways are a thing of beauty. Here's why

AWS API Gateway is a completely managed service that makes developers’ job much easier by allowing them to publish, create, monitor, maintain, and secure APIs at any scale. In today’s article, we’ll talk more about API Gateway What is it, why is it so important, as well as how it can help us with?

How to monitor NGINX logs

In part one of our introduction to NGINX “What is NGINX” , we went over the basic history of NGINX, the difference between Apache and NGINX, and why you would use NGINX over Apache in certain environments and web applications. Today we’ll be diving deeper into NGINX and going over topics such as web server performance, monitoring said performance, how to obtain and archive logs for deeper analysis, and how to even tell which web server you’re running on your environment.

10 Lead Generation Tools for SaaS Companies

If you are a SaaS company and looking for different ways to generate high-quality leads but your sales team is absolutely clueless where to begin. Then you have stopped just at the right place. Whether you are looking for an email marketing solution, social media management, cold outreach or inbound content marketing – there is not one but many tools for each of your lead generation appetite. But to figure out which platform does what, it can be tricky for you.

What's All the Fuss About Business Continuity Planning

Digital transformation has created more gateways for vulnerability and risk. So in addition to natural disasters that can impact a business, organizations are faced with cyberattacks that can truly cripple their business. A solid business continuity plan makes sure that your company is ready for whatever may come its way, be it fire, flood, critical technical failure, or a cyberattack.

StatusCast Updates Status Page Service

StatusCast is always working to improve how IT Managers and Helpdesk Teams keep users apprised of system statuses during incidents and scheduled downtime. As a leading provider of corporate and SaaS status pages, we interview users and managers to better understand the status page landscape and use that information to constantly improve our corporate status board service.

Five Tools for User Activity Monitoring

As discussed in our blog post [What is User Activity Monitoring?], user activity monitoring (UAM) is a form of surveillance that provides visibility and insight into employee productivity and engagement while also revealing insider security threats. While UAM on company-owned or company-sanctioned devices and networks is legal, ethical and HR considerations require that UAM be implemented with a high level of professionalism and sensitivity.

Exciting news about ServiceDesk Plus' IT asset management module

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.

How to Send Log Files to AWS CloudWatch - Ubuntu

AWS CloudWatch allows you to collect log files such as the Apache2 access or error logs from your AWS EC2 instances. This is especially useful if you have a scaling group of instances behind a load balancer. Rather than connecting to each instance and manually searching the logs with grep, CloudWatch centralises the logs into one log stream, allowing you to search all your log files from one place.

Loki's Path to GA: Loki-Canary Early Detection for Missing Logs

Launched at KubeCon North America last December, Loki is a Prometheus-inspired service that optimizes storage, search, and aggregation while making logs easy to explore natively in Grafana. Loki is designed to work easily both as microservices and as monoliths, and correlates logs and metrics to save users money. Less than a year later, Loki has almost 6,500 stars on GitHub and is now quickly approaching GA.