xMatters low-code workflow builder, Flow Designer, lets you build and execute multi-step processes simply by dragging, dropping, and connecting steps. Steps perform an action in your resolution process. That action could be enriching data from an external tool, creating a ticket in a service desk, or sending an actionable notification. The possibilities are endless.

OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

xMatters has hundreds of pre-recorded phrases as well as a text-to-speech engine to communicate with users using voice devices. But you can use the Phone Recordings page to edit and record your own phone recordings to use with your voice communications.

The TTS dictionary in xMatters is used to customize how the Text-to-Speech engine pronounces words used in your voice notifications. You can use this to change common acronyms or abbreviations used by your company into something that listeners can understand better when spoken aloud.

The xMatters agent is a service that you install behind a firewall on a system to process integration builder scripts. This allows integrations to interact with your company’s file system or communicate with systems that can’t be accessed externally.

The Conference Bridge page is used to configure externally hosted conference bridges for use in your workflows. An external conference bridge is hosted through a third-party provider rather than xMatters. You can use an external bridge to connect to Webex, InterCall, GoToMeeting, or other conference hosting solutions.

Alert flood control reduces the number of alerts that are generated in xMatters when you experience a flood or alert storm from one or more of your systems.

xMatters includes templates for workflows between xMatters and third-party applications that you can install in your deployment. Many of the available templates offer a low-code solution, allowing you to install an integration and start setting up your automation immediately.

Scenarios in xMatters allow you to select pre-filled message forms when triggering events from workflows. This can save time and create consistent communications when dealing with recurring issues, such as service outages or support requests.

In xMatters, adding responses to your notifications allows recipients to reply accurately to notifications and take action on the event in one simple step. Responses can be customized for different device types, making it easy for users to read and select a reply, regardless of how they were notified.