OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

Organizations spend heavily on digital services and business applications, with the expectation they deliver reliable value streams. When an issue occurs, the fear of losing revenue, damaging customer relationships, and upsetting employees can put a tremendous amount of pressure on incident resolvers. With xMatters Service Intelligence, organizations can visualize incidents in real-time, gain greater insight into their root cause, and remediate issues faster with service-centric automation.

Now you can sleep easy knowing xMatters notification override will let you know when a critical alert happens, regardless of your device status. Discover more about how xMatters can help ensure applications are always working, automate workflows, and deliver remarkable products at scale with the xMatters service reliability platform.

The xMatters alert log is a time-stamped list of all system messages that went out during an event. This can be used for auditing purposes or to help improve your incident resolution processes.

'Send Alert' is a sample message form used to show how xMatters can help automate your communication processes. You can use this form to send targeted notifications to users, define how xMatters handle their responses, and determine how those responses affect your notification flow. Follow us on social!

The ‘Who’s on Call?’ report in xMatters gives you an at-a-glance view into the on-call status across the groups in your organization.

Your xMatters inbox is more than just a message center — it’s a centralized location for all your communications, past and present, and an alternate way to respond to notifications if a device is unavailable.

The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.

Creating flows with xMatters low-code workflow builder, Flow Designer is simple. To execute a flow you need two things: A trigger and at least one step. The trigger will initiate the flow, and the step will perform an action. However, flows can get as large and complex as your incident process requires and can be used to automate and add intelligence to your resolution processes.

If you can't find a workflow template in xMatters—no problem! You can easily design your own workflow from scratch. With a custom workflow, you can completely customize your incident resolution process by building your own forms, properties, messages, and responses.