In xMatters, sites, and region settings represent physical locations like street addresses or geographic coordinates. Every user in the system belongs to a single site and it controls some default settings on their profile page, such as their language and time zone. Let’s take a dive into xMatters location settings.

When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.

You can use custom user properties to store additional information about people your organization. You can use this information to sort, find, and organize users, as well as to notify teams based on particular criteria, like a specific skill set. Custom user properties are configured in the Admin or Settings menu and appear as optional or required fields in each user's profile.

You can define the details for a company using the General Settings page accessed via the Admin menu. Depending on your permission level, you may not be able to view the General Settings screen. In addition, the settings you see on this page depend on both your role permissions and the features available in your product plan.

In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.

The Signals report helps you evaluate signals to your xMatters instance from HTTP, App, Email, and Incident Initiation and Incident Automation triggers (as well as some legacy inbound integrations). The report displays the timestamp, status code, and authentication details for each signal, as well as the payload and any related incidents, where applicable. Processed signals include outputs from the trigger and a link to the associated workflow so developers can further evaluate each request using Flow Designer's Activity panel.

Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!

The TTS dictionary in xMatters is used to customize how the Text-to-Speech engine pronounces words used in your voice notifications. You can use this to change common acronyms or abbreviations used by your company into something that listeners can understand better when spoken aloud.

When things go sideways, you need to rally your team as quickly as possible, and give them the information they need to resolve the problem. In this video, learn how to manually initiate an incident in the UI using the basic built-in form, and update details as the incident progresses.

'Send Alert' is a sample message form used to show how xMatters can help automate your communication processes. You can use this form to send targeted notifications to users, define how xMatters handle their responses, and determine how those responses affect your notification flow.