In any hospital, IT tickets raised by doctors and nurses are critical because every IT issue they face takes time and energy away from the delivery of care. The longer it takes to resolve a ticket from clinical staff, the greater the potential negative impact that issue can have on patient experience. Yet even with significant investment in support resources, doctors and nurses may still feel their technology issues are not resolved fast enough.

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead, Blake Irvin, and senior software engineer Matouš Dzivjak. They shared how SumUp’s rapid growth spurt compelled them to change their resolution process—both logistically and culturally—to ensure a service level quality that reflects their customer obsession.

Digital innovations have completely transformed the healthcare industry over the past decade. Today, clinical staff rely on applications to complete nearly every aspect of their day to day duties, from maintaining data privacy compliance to conducting telehealth. That makes it even more important that these critical applications stay online.

Think of a monitoring tool — any monitoring tool. Got it? Good. Odds are, whatever came to mind was probably being used behind the scenes at Wells Fargo not too long ago. “You name it, and we probably had it at Wells Fargo,” said Senior Software Engineering Manager Nikhilesh Tekwani of the complex web of observability solutions that stretched across the U.S.-based financial institution.

Seagate Lyve™ Cloud is a storage-as-a-service platform that delivers S3-compatible object storage with a simple and predictable cost structure. It offers ultra-high durability and scale along with enterprise grade security and uptime. When it comes to the reliability and resiliency of the Lyve Cloud Service, there are simply no compromises.

Working with technology means dealing with incidents or outages from time-to-time, so staying on top of problems is essential. Back in the spring of 2022, Clearco, the world’s largest e-commerce investor, had an alerting system set up to catch issues, except they had one problem: Clearco’s Customer Success team would learn of a problem before a notification even went off.