Operations | Monitoring | ITSM | DevOps | Cloud

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January 2019 Product Update: New Integrations & APIs

To kick off the year, we’re launching a monthly blog series to share new product announcements on an ongoing basis. This month, we’re excited to announce several new integrations, as well as the new global events rule API that empowers admins and developers to easily manage event rules at scale. (Be sure to also check out our platform release notes to stay up-to-date on what’s new.)

Say Hello to Enhanced Role Based Access Control (RBAC) from BigPanda

Role-based access control (RBAC) has become one of the main methods for system access control within large enterprises, assigning access to users based on their role in the organization. Employees are allowed to access only those resources that are necessary to effectively perform their assigned job duties.

Monitoring Kubernetes + Docker, part 2: Prometheus

In part 1 of this series, I discussed the rise of microservice architecture and the reliance on Kubernetes and Docker for container orchestration and management. I also shared some of the challenges these new technologies present and what sources of data we need in order to effectively monitor our Kubernetes environments.

The Top 4 Proven Tactics for Website User Engagement That Really Work

It is not a secret that the more engaged your website visitors are, the more chances they will buy from you a product or service. The Gallup analytics firm states that fully engaged customers bring 23% more revenue compared to the ordinary ones. That is the reason why many entrepreneurs start thinking really hard over how to improve this rate and gain more profit.

These Financial Controls Will Help Keep Your MSP Running Smoothly

When you’re a small managed service provider (MSP), the owner is the main salesperson, primary technician, head bookkeeper, and office manager. As your company grows, you begin to delegate tasks. Often, the first task to be delegated is bookkeeping because you loathe it. Once you find a bookkeeper to handle your day-to-day accounting tasks, it becomes very tempting to hand it all over.

The Key Message from KubeCon NA 2018: Prometheus is King

I made the trip up to Seattle for KubeCon North America at the end of 2018 along with a bunch of us from Sumo Logic. KubeCon is a conference that specializes in all things Kubernetes and focuses on updating the world on the state of the Kubernetes ecosystem. This year’s event was massive with 8,000 attendees, and talks given by representatives from Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure to name a few big wigs that were there.

Mergers & Acquisitions: Getting Your IT Integration Strategy Right Post-Acquisition

Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend trillions on acquisitions every year. Yet study after study puts the failure rate of mergers and acquisitions somewhere between 70% and 90%”.