Enterprises are using Unified Communications as a Service (UCaaS) solutions like Microsoft Teams and Zoom, and Contact Center as a Service Solutions (CCaaS) like Five9 and Genesys to improve communications, simplify operations, and accelerate IT agility. As the COVID-19 outbreak clearly demonstrated, UCaaS and CCaaS solutions are ideal for delivering enterprise communications services to remote workers, mobile users, and small/home offices.

The hype of 5G is ushering in the potential for drastic network change and is driving service providers to prepare for the future. Today’s networks provide ubiquitous all-purpose IP connectivity to support all services.

Whenever I look broadly at my career in telecom, one area that always amuses me is the extent to which our collective business enjoys its peculiarities. Sort of like our own secret handshake society full of unique terms and abbreviations like AIN & ANI, DDI and CLID or CLECs and POTS. After all, the Bell System used to formally publish a list of abbreviations and acronyms. Maybe it is just in our DNA?