Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience made even worse.

Many enterprises are delivering services to millions of customers every day, and one of their key challenges is to make sure they are never without service. Working at such a large scale requires organizations to streamline DevOps processes so they can minimize errors, reduce the burden on Site Reliability Engineers (SREs) and get fast visibility into potential issues.

TimeShift is turning 1 year old! I really hope you’ve enjoyed reading these weekly roundups as much as I’ve enjoyed writing them. This week we have news on the new Grafana v5.2.0-beta3 release, a bunch of plugin updates to share, and your regular dose of recent blog posts.

A water and energy innovation company founded in 2005, Natel Energy builds hydropower turbines and designs resilient and distributed hydropower systems. In his talk at GrafanaCon EU, Natel Developer Ryan McKinley gave us a fascinating look at how the company is using Grafana to help run these next-generation power plants.