What if banks had an intelligent assistant that not only detects anomalies in real-time but also predicts potential issues before they even occur. Well, AIOps has made that reality today. AIOps in banking is a perfect example of technology blending with financial services to redefine operational excellence and customer experiences. From bolstering security measures to reducing banking costs, AIOps offers several game changing benefits that address challenges faced by the BFSI sector for a long time.

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week, we’re sharing a few tips on how cutting-edge technologies can transform banking. The latest advancements in technology have improved banking in numerous ways. Cashless payments and digital banking have gained immense popularity in the last few years, so that traditional methods of banking are almost obsolete.

In the not-too-distant past, banking relationships could last decades—even lifetimes. But times have changed. Traditional banks face competition from a new breed of disruptors, such as global financial technology firms (fintechs), challenger banks, and neobanks. As in virtually every other industry, customer experience (CX) is now a major factor in the decision to stick with a bank or seek an alternative.

With the recent advancements in technology and online digital services have transformed the way the banks work. Decades ago, banks used to handle everything on paper and the services opted for were very limited. Services were not unified, and account holders were forced to visit the bank even for small number of deposits or withdrawals or just to raise concerns. Today, technology has penetrated almost every industry and the banking sector is no exception to this undeniable reality.