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opsmatters

Mastering Call Handling: How to Avoid Call Escalation in Your Center

Oct 26, 2024 By OpsMatters In OpsMatters
Effective call handling is crucial for preventing call escalation in any call center. With the right techniques and practices, agents can resolve customer issues more efficiently, enhancing satisfaction and loyalty. In this article, we will explore strategies to on How to Avoid Call Escalation in Your Center.
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opsmatters

The Role of Technology in Streamlining Business Processes

Oct 26, 2024 By OpsMatters In OpsMatters
In today's fast-paced business landscape, technology is essential for staying competitive and efficient. From automating daily tasks to improving communication, technology simplifies business processes, helping you focus on growth instead of time-consuming manual work. Embracing the right tech tools can significantly reduce errors, cut costs, and improve productivity across your organization.
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startingpoint

4 Challenges and Solutions for Growing Shared Services Teams in Enterprise Companies

Oct 25, 2024 By StartingPoint In StartingPoint
As enterprise organizations scale, shared services teams play an essential role in supporting internal departments and driving efficiency. From HR and IT to finance and legal, shared services teams streamline operations, reduce costs, and enhance internal client satisfaction. However, as these teams grow, they face unique challenges that can affect their ability to support internal departments effectively.
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startingpoint

5 Quick Solutions for Consulting Firms Struggling with Project Delivery

Oct 25, 2024 By StartingPoint In StartingPoint
Project delivery can be a major hurdle for consulting firms. Whether due to limited visibility, lack of transparency, poor coordination, or mismanaged client expectations, consulting firms face unique project management challenges that, if unaddressed, can delay project timelines and impact client satisfaction. To stay competitive and deliver on promises, consulting firms must adopt strategic solutions that improve their approach to project delivery.
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squadcast

Incident Management in the Cloud Era: Challenges and Opportunities

Oct 25, 2024 By Vishal Padghan In Squadcast
The rapid adoption of cloud technology has revolutionized how organizations operate, collaborate, and innovate. With cloud solutions enabling on-demand scalability, data accessibility, and cost savings, they have become the backbone of modern business infrastructures. However, with this progress comes new challenges, especially in the realm of incident management.
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Cloud Control Ep #30 Balancing Innovation and Turst in Cloud Storage with Ali Zafar

Oct 25, 2024 By Spot In Spot
In the latest episode of Cloud Control, Ali Zafar, the Vice President of Engineering for Hybrid Infrastructure at Dropbox, joins host Shon Harris to discuss the challenges of managing a multi exabyte infrastructure. Ali shares his background working at companies like Tesla, Google, and Cisco, and how they have shaped his approach to cloud and hybrid infrastructure. He emphasizes the importance of leveraging emerging technologies like AI and the significance of culture and relationships in driving innovation and efficiency.
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The Future of ITSM Trends and Predictions

Oct 25, 2024 By Ivanti In Ivanti
The webinar highlights the shift from manual processes to a user-focused service model in IT. It addresses challenges like resource constraints and outdated methods while identifying trends such as AI integration and hyper automation. The importance of digital experience management is emphasized, along with AI's role in incident management and generative AI applications for ticket management. The future of IT automation predicts advancements in intelligent ticket escalation.
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Sunbird

Managing Humidity to Reduce Data Center Water Consumption

Oct 25, 2024 By Sunbird In Sunbird
Did you know that an average data center can consume around 300,000 gallons of water every day? With data center sustainability being a top priority for many organizations around the world, it is important to remember that sustainability is not just about decreasing the use of fossil fuels and lowering carbon emissions but reducing water consumption as well. However, according to Uptime Institute, only 43% of data centers collect data on their water usage for corporate sustainability purposes.
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metricfire

The Importance of Monitoring for Gaming Companies

Oct 25, 2024 By Lauren Barnes In MetricFire
For gaming companies, creating a positive user experience is paramount. Gamers expect seamless gameplay, fast response times, and 24/7 availability. Maintaining top-notch performance is crucial when managing massive multiplayer online games, mobile games, or e-sports platforms. This blog will explain how gaming companies rely on monitoring and explore many widespread monitoring use cases for gaming companies.
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