OpsRamp’s ServiceNow Integration Delivers Faster Problem Isolation, Better Impact Analysis, And Quicker Reaction Times.

OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.

A new year means an opportunity to start fresh. Whether you’re determined to succeed in a new service desk manager job or you’re looking to improve your game in an existing role, it’s always good to get some tips from those who’ve been there and done that. Here are eight tips from experienced service desk managers to help you make the most of your fresh start and flourish at your MSP.

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?

It’s the beginning of a new year and when it comes to computing, going serverless is the resolution of many engineering teams. At Stackery, this excites us because we know how significant the positive impacts of serverless are and will be. So much, in fact, that we’re already thinking about its applications for next year and beyond.

This bank needed to upgrade their customer recording communications analysis & troubleshooting abilities, to comply with required regulations. It was also important for them to identify and resolve problems proactively. By implementing XpoLog they managed to significantly shorten the ‘loss-of-recording’ durations, perform quick troubleshooting and get to the root cause fast. Their ability to analyze/monitor their environments became much simpler and more efficient.

The firm runs hundreds of services which optimize online advertising. The company utilizes large amounts of data which is located both on-premise and on AWS. They wanted to: By using XpoLog the company created a single location that manages all the information from all the sources. The information is shipped to the XpoLog cluster and tagged to the relevant service/team. XpoLog is deployed and managed on AWS spot instances, reducing approximately 90% of the required hardware costs! Try XpoLog free.

What do you expect from a monitoring tool? What should you expect? The Blue Matador team has spent 2018 making a next-gen monitoring tool. Our design goals came from thrilled customers and lots of interviews.

There’s nothing more frustrating than a website crash if you don’t know the cause of it. When your business income depends on uptime, downtime can feel like a ticking clock. But why is your website down? What can you do to get it going again?

If you rely on Elasticsearch for centralized logging, you cannot afford to experience performance issues. Slow queries, or worse — cluster downtime, is not an option. Your Elasticsearch cluster needs to be optimized to deliver fast results.