Operations | Monitoring | ITSM | DevOps | Cloud

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6 Ways to Avoid the 'Swivel-Chair' Effect

When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution.

Simplifying security auditing, part 6: Compliance and the cloud

In part 5, we looked at auditing your network device logs. A decade ago, security professionals were primarily concerned about network perimeter and endpoint security. While those concerns are still valid, technological advancements have created new scenarios that need to be addressed.

Incident Management (class SRE implements DevOps)

In the previous video, Liz and Seth discussed how to make systems observable and how observability helps us diagnose failing systems, but didn't cover what to do when an incident grows beyond the ability of one person to do it all. In this video, you learn about the most important part of the incident management process – humans.

XenWinGo, Citrix Service Provider (CSP) DaaS Reduces End User Support Tickets by 20%

USACI is a Managed Service Provider (MSP) provides Software as a Service (SaaS) and Desktop as a Service (DaaS) solutions over Citrix XenApp and Citrix XenDesktop. They also offer public and private cloud services via their product, XenWinGo. The breadth of services which the organization offers can place a lot of pressure on their Citrix help desk professionals.