Theresa Miller is a Healthcare IT Blogger and one of the few individuals in the world to hold the following three prestigious virtualization awards: Microsoft Most Valuable Professional (MVP), Citrix Technology Professional (CTP) and VMware vExpert. In this blog, Theresa describes a real-world example of a top 5 not-for-profit healthcare organization with over 1200 locations used Goliath Performance Monitor to troubleshoot and resolve a major incident impacting their MEDITECH users.

Today’s IT infrastructure environments are extremely complex. Given the dynamic nature of IT, where relationships between services and IT infrastructure are constantly changing, proactively preventing impacts to critical business services is never easy.

Recently, we began using IP geolocation within StatusGator to learn where are users are located. We are happy to say that it’s working out well. We hoped to use these insights to tune our marketing. To that end, we added the Ahoy gem to help collect information related to how our advertising campaigns are going. The Ahoy gem also uses the geolocation gem to lookup IP addresses. This significantly increased the number of IP geolocation lookups.

The New Topology View for Citrix Monitoring and Citrix Troubleshooting gives an IT administrator an out if the box solution to troubleshoot Citrix from a 50,000 foot view, down to the individual user. It’s an industry first capability to view their entire global hybrid IT infrastructure from a single pane of glass whether it is on premises and or in Amazon AWS or Azure.

This week we released Grafana 5.3.0beta-3 in prep for a stable release that should be available next week. In addition to details on the new beta, we have a lot of new and updated plugins to share, and our weekly roundup of Grafana-related articles from around the Internet.