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Integrating proactive monitoring with customer service

Everyone knows the existential question: If a tree falls in the forest, and nobody is there to hear it, does it make a sound? Leading-edge customer service management today has produced a corollary: If a network problem is fixed before the customer even suspects there’s an issue, did it even happen?

InfluxData expands in Asia Pacific region with Digital China and Hyundai BS&C partnerships

New distribution partnerships will support increased demand for InfluxDB across the region SAN FRANCISCO — April 29, 2020 — InfluxData, creator of the time series database InfluxDB, today announced its expansion into the Asia-Pacific (APAC) region through new strategic partnerships. Digital China and Hyundai BS&C will be the exclusive value-added distributors of InfluxDB in China and South Korea, respectively. The company also teamed up with Intellify, a reseller in Australia.

The Easy Guide to Adding COVID-19 Context to Any Process

Recently, my colleagues Ryan Kovar and Lily Lee created TA-covidIOCs, which is a Splunk TA designed for ingesting IOCs related to COVID-19. Per usual, I immediately saw this as an opportunity to hitch a ride on their coattails and benefit from their hard work. The product of this effort is a Splunk Phantom playbook uncreativly titled, "COVID-19 Indicator Check." The playbook is a simple, self-contained set of actions that takes MD5 file hashes, IPs, domains, and URLs as input.

Analyze Metric and Event Data on the Same Platform

Analyze both metric and event data on the same platform regardless of source or structure. With Splunk metric indexes, you can quickly and easily ingest, store, and analyze metrics — whether in the Analytics Workspace or with SPL — so you can deliver positive business results. Get the most value out of your data with Splunk.

JFrog Leaps for Growth: Appoints Independent Board Members From Jive, Netflix and Five9

The world of software drives digital innovation, and software delivery is increasingly being driven by JFrog. We’re honored and humbled to continue to grow alongside our customers. To enable our next leap ahead, we’re proud to announce that we’ve appointed key industry leaders as independent members of our Board of Directors that will assist us to further grow in the DevOps market.

Enhance Your Windows 10 Experience With User Workspace Management

Windows 10 migration dominated IT bandwidth at the close of 2019 and might still be lingering as we enter Q2 of 2020. But for those who have successfully migrated, the priority now switches to managing the madness of Windows 10. How do you best manage the latest version of Windows and ensure a quality experience for end users?

Black Swans and Grey Rhinos - Observations on Coronavirus and IT Ops During Crisis

As the Coronavirus crisis unfolds and all of us struggle to understand its implications and to adapt, many thoughts come to mind on many different levels – personal, business related, philosophical. This event is definitely a game changer, in the near future for sure – and many say in the long run as well.

Leveraging Lambda Cache for Serverless Cost-Efficiency

Cost-efficiency is one of the main pillars of the Serverless Well-Architected framework. Read-intensive applications can save money and improve efficiency by using cache systems. AWS Lambda’s internal memory could be used as a caching mechanism. A Lambda container remains alive after an invocation is served, even if it stays idle for some time. Whatever was loaded in the container’s memory will remain there for the next invocations.