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SolarWinds

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How ITIL 4 Guiding Principles Can Boost Communication in Our WFH Reality

Nov 19, 2020 By Chris Greer In SolarWinds
ITIL has established itself as the gold standard of guidelines for service management over the years. And with so many employees working remotely this year as a result of the COVID-19 pandemic, the best practices and guiding principles of ITIL 4 are arguably more applicable than ever. The sudden shift to remote work for many organizations has forced teams to increasingly rely on technology and find new ways to convey important messages.
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SolarWinds Launches New Automation Cookbook to Help MSP Partners Advance Services Control, Simplicity, and Cost Effectiveness

Nov 18, 2020 By SolarWinds In SolarWinds
Collection of Hundreds of Fully Vetted Scripts Help Eliminate Repetitiveness and Speed Up Technician Tasks-So MSPs Can Focus More "on" the Business Instead of "in" It.
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Finding Zen - How IT Ops and IT Security Can Work Together

Nov 17, 2020 By SolarWinds In SolarWinds
It's no secret IT Ops and Security teams don't have the most glowing relationship. The simplistic reason is while Ops is responsible for making work and communication as seamless and accessible as possible (and therefore wants everything open), Security is focused on making it as difficult as possible for the wrong people to get inside (and therefore wants everything closed). But beyond the trite hot takes, fundamentally, both teams want to keep the bad guys out without stifling productivity. And when these two groups work together—Well, it’s magic. Timothy Brown, SolarWinds VP of Security, is here to tell you how to reduce friction with some advice and real-world examples.
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The Technology Companies Think They Can Live Without (and Why They're Wrong)

Nov 17, 2020 By Leon Adato In SolarWinds
When the value is obvious, most companies are willing to invest in tools to help employees get their job done better. But over the course of my career, I’ve noticed a few blind spots companies can’t seem to remember when writing out their tech team grocery list. These include things obvious to many, like training, antivirus for all devices, and comprehensive content management; or the more subtle ones like password managers or (yes) monitoring.
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Winning On Tomorrow's Interconnected Battlefields

Nov 16, 2020 By Brandon Shopp In SolarWinds
With the U.S. national security plan highlighting the need for both information dominance and protection, the Department of Defense is considering plans like modernizing military networks to ensure more effective communications between warfighters and allies in the harshest of environments and recruiting the specialized talent required for battlefield domination. To begin, the DoD must bridge the gap between its ambitious vision and the capabilities of current military networks.
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7 Ways Cloud-Based ITSM Solutions Can Make IT Support a Breeze

Nov 12, 2020 By Tim Lawes In SolarWinds
Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud adoption becomes more prevalent, let’s take a look at why the cloud pairs so well with IT service management (ITSM).
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What Is an IT Service Desk?

Nov 10, 2020 By Jessicah Raynor In SolarWinds
Let’s say you’re shopping in a retail store. You have everything on your shopping list except for one item. You’ve browsed through each of the aisles (twice), and you still can’t find what you’re looking for. What do you do? You’ll most likely go to the service desk. There, an associate can direct you to the aisle and shelf of where the item is. This is exactly how the IT service desk works for internal employees throughout an organization.
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Top 6 Infrastructure Monitoring Tools

Nov 10, 2020 By SolarWinds In SolarWinds
As networked environments continue to become larger, more global, and more distributed, many organizations have higher benchmarks for what they expect from their IT infrastructure. Companies want systems capable of adapting to hardware changes, support machine virtualization, and run applications across disparate data centers. But to ensure these complex IT environments are healthy, companies need infrastructure monitoring tools with visibility into key performance metrics.
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