SaaS Management: An In-Depth Guide for IT Teams
SaaS management platforms are helping IT solve a new version of an old problem: user behavior and software application visibility. With endpoint solutions like remote monitoring and management (RMM) agents, MSPs and IT teams have had deep visibility into desktop applications for years. But, once a user opens a browser and logs into a SaaS app, it’s a different story. Apps and user accounts are often manually tracked via spreadsheets, and shadow IT is common.