Operations | Monitoring | ITSM | DevOps | Cloud

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Best Practices for Monitoring Your Azure Environment

Adoption of cloud services and Azure services in particular has exploded in the last few years – over 60% of enterprises now use Azure. As Azure users deploy ever more sophisticated application architectures, it becomes even more important to have a logging and monitoring system that can handle the complexity. The ELK stack is the most popular tool for this, but comes with its own challenges.

Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]

The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

Firefox add-on outage: Yet another reminder for companies to enforce PKI life cycle automation

More often than we’d like to admit, we tend to underestimate the impact of every moving part within an organization—especially those that seem small or insignificant. And usually, it’s not until we’re facing the fallout of neglecting that seemingly insignificant factor when we realize what a mistake we’ve made.