Imagine you are an on-call engineer, who receives an alert at 3 AM in the morning informing you that customers are experiencing high latency on your website, and are unable to shop. Being an Incident response coordinator myself at Sumo Logic, I can tell you, I don’t envy being that engineer. If this alert fired, this is what would likely follow: The biggest challenge is how to gather this information quickly, so you can decide whether to jump out of the bed or go back to sleep.

Organizations are constantly trying to maintain pace with users' expectations and desires from a digital experience. These users expect an experience that constantly changes based on their preferences and behavior, which means innovating quickly and improving software is critical to user happiness and driving business success.