When to hire an Incident Commander
What comes to mind when you hear the term 'incident commander'? You are not alone if you think about fancy, tri-cornered hats, well-polished shoes, and a uniform weighed down by medals. The roles of incident commander, incident manager, or technical escalation manager have been typical in large organizations but are gaining popularity in smaller companies. For the purposes of this article, we will use the term 'incident commander,' but any of the above titles could work.