With an almost 20-year career in social services—including working in institutions such as The University of Chicago, the United States Peace Corps, Chicago public schools, Child Protective Services, the Catholic Church, and for the U.S. federal government in probation and parole programs—my leap into Silicon Valley was as much a culture shock as the 2.5 years I lived in the Andes Mountains of Ecuador.
If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s high school graduation. Or, as I found out firsthand, even when you’re at your own wedding. Confucius once said, “If you have never had a major occasion happen while you are on call, then you may not have ever lived.” (Okay, I totally made that one up.)
IT Operations, DevOps, and Developer teams count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations, no matter which tool stack they use. Because PagerDuty’s customers span all sizes, industries, and digital maturity levels, our product team is constantly talking to customers about which tools they use for needs like communications, APM, and IT Service Management (ITSM).
Do any of these sound familiar? One of your best engineers just put in notice that they are taking a job elsewhere because the on-call load while working for you is destroying their personal life—but you honestly thought things were fine.