Operations | Monitoring | ITSM | DevOps | Cloud

%term

OnPage's Datto's Autotask PSA Integration Improves IT Workflows and Performance for MSPs

OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.

Why European Users Are Leveraging Machine Data for Security and Customer Experience

To gain a better understanding of the adoption and usage of machine data in Europe, Sumo Logic commissioned 451 Research to survey 250 executives across the UK, Sweden, the Netherlands and Germany, and to compare this data with a previous survey of U.S. respondents that were asked the same questions. The research set out to answer a number of questions, including: Is machine data in fact an important source of fuel in the analytics economy?

Understanding Your Customer Should Be Your #1 Priority

Does anyone like receiving calls from telemarketers? Unless you use the opportunity to set up a prank and get a good laugh, odds are these calls annoy you just as much as me. These over-the-phone salespeople are frustratingly persistent as they interrupt my day, and they also missed one key step when they dialed my number: Researching whether there was any chance that I would want their product.

How a company might lose more than $7 billions in 30 minutes

I've been working at WebGazer for seven months. For every day I spend in this business, I feel like I'm trying to run on a tightrope. Since our job is website monitoring, I see the similar downtime tragedies every day. I was reading some old downtime stories like "Amazon has lost $3.75 million in only 20 minutes!". Then, I decided to make a research about some possible downtime tragedies might happen.

OnPage - Datto's Autotask PSA Integration - Ticket creation and alerts

A new advance in incident alert management for MSPs: OnPage enabled the entire alerting process to become an integral part of Datto's Autotask service desk. MSP teams can now create workflows for alerts to be sent automatically to the person on-call based on customizable incident and ticket criteria.