Explore a written version of this ITIL guide here: https://invgate.com/guides/itil

In this video, we'll explore everything you need to know about ITIL, from its origins to its latest iteration, ITIL 4. Learn about the guiding principles, key practices, certification paths, and the benefits ITIL can bring to your organization.

Key moments:
00:00:00 Introduction
00:00:17 What is ITIL?
00:00:35 The History of ITIL
00:00:58 ITIL 4 overview
00:01:54 ITIL 4 Guiding Principles
00:04:00 ITIL 4 Practices
00:05:17 ITIL Certifications
00:06:26 ITIL Benefits
00:07:45 Conclusion

Want to learn how InvGate Service Desk can help you implement ITIL best practices? Explore more here: https://hubs.ly/Q02P1bNc0

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